Hi!

We were waiting for you! 👀

We know these are busy days for everyone and that you have plenty of options, so thank you for taking the time to read this posting! 😉

🤝 This is us, using AI to (truly) disrupt an entire industry

Started at Stanford by Stanford and **Wharton/Google** alums, FounderNest is an AI-native company that helps corporations around the world improve and streamline their market intelligence processes, including but not limited to:

1. Helping them understand the taxonomy and dynamics of the spaces they are interested in.
2. Mapping out all the players operating in those spaces.
3. Getting unique insights in these areas (e.g. growth rate).
4. Tracking what their competitors are doing in them.

Our core technology is built on real-time analytics and Generative AI running on private and public company data. We fuel our Natural Language Processing technology with +50M companies and +1.2B aggregated data points, allowing us to be 3x-5x better than alternatives.

We are proud to count amongst our customers some of the largest corporations worldwide.

This is the perfect time to join us!

👩🏼‍🎨 What you will do

• Manage and own a portion of the enterprise client book—ensure client satisfaction and retention by building strong relationships, identifying upsell and expansion opportunities, overseeing renewals, and serving as the primary point of contact.
• Develop, execute, and iterate customer success plans tailored to individual clients’ needs, goals, and challenges to maximize the value they derive from our SaaS platform.
• Conduct regular check-ins (including virtual meetings, reports, etc.) with clients to assess satisfaction, understand their evolving requirements, and identify areas for growth or improvement.
• Monitor and drive product adoption through onboarding, training, and ongoing engagement, while acting as a trusted advisor for best practices and strategy development.
• Design and deliver business reviews with senior leadership—using data, industry benchmarks and competitive intelligence to demonstrate ROI and next-steps.
• Work with the Product and Sales teams to ensure customer feedback is incorporated into product development and to collaborate on growth strategies.
• Develop processes and strategies to help the Head of Customer Success in scaling the customer success function as the business grows.
• You’ll join as the second member of our Customer Success team—partnering closely with the Head of Customer Success to shape our CS culture and processes.
• Collaborate directly with the Head of Customer Success and the executive team.

🎯 What you will bring

• You have 3+ years of Customer Success experience in a SaaS B2B company.
• You have strong oral and written communication skills in English.
• You possess enterprise client management experience and understand the nuances of engaging with large and complex organizations.
• You have exceptional emotional intelligence, you read rooms, build rapport quickly, and adapt your style to every stakeholder.
• You have experience in customer retention, upselling, and expansion within enterprise SaaS environments.
• You have a proactive, customer-focused attitude, and are skilled at problem-solving and relationship management.
• You are adaptable, structured, and process-oriented.
• You are comfortable rolling up your sleeves and being a foundational member of a growing team.

🏆 Bonus Points

• Experience at a high-growth, mission-driven startup serving enterprise clients, with experience managing a book of business and driving engagement.
• Familiarity with building or enhancing customer success playbooks and processes.
• You've been an early hire at a fast-growing start-up and have contributed to creating a customer-centric culture.
• Proficiency in another language (in addition to fluent English).

🙏🏼 About you

• You want to join an ambitious, high-performing team that dreams about building something meaningful and impactful.
• You thrive in a culture of open, candid, and constructive feedback taking place in all directions.
• You leave your ego behind to make sure you accomplish what is best for your team and your company.
• You are looking for an exciting challenge, and compensation is only one of many factors to assess this opportunity (don’t worry, our compensation is competitive!).
• Your words and commitments are very important to you - you are reliable, punctual, and don't drop the ball.
• You embrace balance at work: you know when to go the extra mile, and when to slow down.
• You don't hesitate to take the initiative to solve the problems you identify without needing others to aks you to do so.

⌛️We are committed to you

🚀 Personal & professional growth

• You will be a key part of a lean team that will support your growth, within a safe environment. You will be supported in experimenting with and learning about FounderNest’s Customer Success efforts.
• You will have direct exposure to Silicon Valley, which includes some of the best investors and professionals in the world. We proudly count on many of them as our own investors and advisors.
• Our target audience includes some of the coolest ICPs you can think of (e.g. Heads of Innovation, Heads of Ventures, Heads of Corporate Development).
• Elevate your skills as we tackle our most impactful challenges: We've achieved more than teams 15x our size in less time — and there's so much more to do and learn.
• Exponential growth: We humbly say that 6 months at FounderNest may be equivalent to 2 years at any other company in terms of your growth. This is thanks to the pace at which we operate, the state-of-the-art practices and processes that drive our company, and the unparalleled caliber of the people you will get to work with. You'll join at the perfect time to shape how we grow from here.

💰 Compensation & Perks

• You will have a full-time contract (i.e. no freelance work).
• We will offer you a very competitive salary based on your past experience and future potential, including a variable component baked into it. We also want you to have stock options since we want you to grow as the company grows and to celebrate FounderNest’s success at all levels.
• Equipment 💻 : all you need to kill it at work. Just request it and we’ll do our best.
• You will have a flexible schedule ⏳ since we want you to have the freedom to organize your time towards achieving our ambitious goals.
• We have a mix of fully remote and hybrid employees 🌍, giving you the flexibility of remote work along with opportunities to collaborate in person at our offices in Madrid and California. Plus, we regularly organize activities, events, and off-sites to strengthen our team connections.
• Unlimited vacation policy 🏄🏼‍♂️, as long as you coordinate with your team and you meet our goals.
• 90/10 policy: each team member can devote 10% of their time (usually a Friday every other week) to innovate and grow professionally 📚.
• Birthday policy 🎂: We’ll celebrate your day, showing appreciation with a gift.

👫 Hiring process

• After you apply, we will review your submission and decide whether we invite you to a quick intro call with our Head of Customer Excellence.
• If there is a fit, we will then invite you to start a 3 step fast interview process that we promise will be exciting — you will get to meet some of the leaders at the company you will get to work with, and you will get a great flavor of what working at FounderNest looks like 🙂.

Department

Customer Excellence

Role

Customer Excellence Manager

Locations

Madrid

Remote status

Hybrid