Director, Sales Operations
Hello Heart
About Hello Heart:
Hello Heart is on a mission to change the way people care for their hearts. The company provides the first app and connected heart monitor to help people track and manage their heart health. With Hello Heart, users take steps to control their risk of heart attacks and stroke – the leading cause of death in the United States. Peer-reviewed studies have shown that high-risk users of Hello Heart have seen meaningful drops in blood pressure, cholesterol and even weight. Recognized as the digital leader in preventive heart health, Hello Heart is trusted by more than 130 leading Fortune 500 and government employers, national health plans, and labor organizations. Founded in 2013, Hello Heart has raised more than $138 million from top venture firms and is a best-in-class solution on the American Heart Association’s Innovators’ Network and CVS Health Point Solutions Management platform. Visit www.helloheart.com for more information.
About the Role:
Hello Heart is seeking an Director, Sales Operations to strengthen our sales infrastructure and drive predictable, scalable growth. Reporting into our VP of Sales Operations, you will lead pipeline management, deal desk strategy, sales performance accountability, and our go-to-market tech stack.
You will thrive in this role if you are highly organized, analytical, and motivated to align sales teams and optimize systems. You’ll combine technical expertise with process discipline and creative deal structuring to maximize revenue efficiency.
Responsibilities
- Own the accuracy and health of the sales pipeline across segments and territories
- Lead weekly pipeline reviews with sales leadership, ensuring opportunities are staged accurately and forecast methodology is followed
- Build scalable systems to strengthen forecast predictability and sales execution discipline
- Define and enforce sales performance standards, creating dashboards, alerts, and coaching tools to support accountability
- Act as a senior partner on deal structuring and approvals, ensuring alignment with finance and legal standards while enabling creativity in non-standard deals
- Provide guidance on commercial terms, pricing strategies, and contract compliance
- Oversee “bookings” process, ensuring deals are closed with auditable checks and data integrity
- Design and maintain a scalable architecture for the go-to-market tools ecosystem (Salesforce, Gong, Salesloft, LinkedIn Sales Navigator, HighSpot, ZoomInfo, Zywave, Benefit Focus)
- Lead administration, integrations, and enhancements across the tool stack, ensuring ease of use and consistent data quality
- Create and manage data dashboards that provide visibility into sales performance, tool usage, and pipeline health
- Partner cross-functionally with Sales, Operations, Finance, and Legal to align processes and system needs
Qualifications
- 7+ years in Sales Operations, Revenue Operations, or Deal Desk roles, preferably in Healthcare Tech, B2B SaaS, or a high-growth environment
- Advanced CRM experience (Salesforce preferred), with expertise in reporting, dashboarding, and pipeline staging
- Experience administering sales tools such as Gong, Salesloft, LinkedIn Sales Navigator, and HighSpot; Ironclad experience is a plus
- Skilled in deal desk operations, contract structuring, and navigating business, legal, and commercial terms
- Familiarity with sales methodologies (MEDDIC, SPICED, BANT) and forecasting best practices
- Proven ability to enforce sales performance accountability and drive process rigor
- Strong cross-functional communication skills; able to influence without authority
- Proficiency with G-Suite, MS Office, MS Excel, Gmail, and AI-powered tools
US Compensation
The US base salary range for this full-time position is $180,000.00 to $200,000.00. Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the salary only, and do not include equity or benefits.
Hello Heart has a positive, diverse, and supportive culture - we look for people who are collaborative, creative, and courageous. Oh, and if you want to see some recent evidence of the fun things we do at Hello Heart, check out our Instagram page.