Manager, GTM Enablement Onboarding
Hello Heart
About Hello Heart:
Hello Heart is on a mission to change the way people care for their hearts. The company provides the first app and connected heart monitor to help people track and manage their heart health. With Hello Heart, users take steps to control their risk of heart attacks and stroke – the leading cause of death in the United States. Peer-reviewed studies have shown that high-risk users of Hello Heart have seen meaningful drops in blood pressure, cholesterol and even weight. Recognized as the digital leader in preventive heart health, Hello Heart is trusted by more than 130 leading Fortune 500 and government employers, national health plans, and labor organizations. Founded in 2013, Hello Heart has raised more than $138 million from top venture firms and is a best-in-class solution on the American Heart Association’s Innovators’ Network and CVS Health Point Solutions Management platform. Visit www.helloheart.com for more information.
About the role:
We're seeking a Manager, GTM Enablement (Onboarding) to own & lead the onboarding of new hires across our Go-to-Market (GTM) teams, providing world-class enablement to all new GTM hires. You’ll own, maintain, and constantly optimize our onboarding program, Hello, START! - including everything from content development to training & execution. If you are a detail-oriented self-starter who is passionate about launching new hires on their journey in a fast-paced and dynamic GTM organization, then this role is for you!
This role reports to our VP of Revenue Operations & will play a key part in our next stage of growth.
Responsibilities:
- Own, iterate and execute a world-class onboarding program that quickly and scalably brings all GTM new hires to full productivity in record time.
- Guide members of all GTM teams through their first 4-6 weeks at Hello Heart, including Sales, BDRs, Customer Success, Implementation, Channels, Partnerships, Consultant Relations & Medical Affairs.
- Own all onboarding content - collaborating with leaders of various functions (e.g. Sales) and your GTM Enablement peers that are dedicated to those functions to ensure onboarding content is 100% reflective at all times of the ever-evolving GTM playbook and positioning
- Maintain a curriculum that seamlessly onboards new hires to the “Hello Heart Way” holistically, including value props, positioning, processes, tools & culture
- Optimize the balance between scale and personalization - ensuring a curriculum that is specific and relevant to the specific role/department, while also building for scale as Hello Heart rapidly grows
- Partner with the GTM Systems team to ensure new hires are onboarded to the Hello Heart tech stack
- Conducting certifications & scorecards (including listening to Gong) to ensure new hires are thriving with the use of Hello Heart best practices
The ideal candidate will have:
- 2+ years leading GTM onboarding (will consider candidates who have led specific functions such as Sales onboarding, without necessarily having led all GTM teams’ onboarding)
- 5+ years of professional work experience, including 3+years in training, onboarding, or enablement
- Exceptional project management skills - with experience using Asana or similar tools
- Familiarity with the GTM tech stack to get new hires (of varying technical experience) up and running quickly, including Salesforce, Highspot, Salesloft & Sales Navigator
- Exceptionally detail-oriented and process-oriented with a knack for scaling & efficiency
- Ownership mentality - able to own, iterate, and evolve the onboarding program with minimal oversight
- Strong presentation, training & interpersonal skills - with comfort discussing areas of development during certifications & Gong reviews
- A knack for explaining complex concepts in a clear, succinct, and concrete way
The US base salary range for this full-time position is $135,000 to $145,000. Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the annual salary and bonus only, and do not include equity or benefits.
Hello Heart has a positive, diverse, and supportive culture - we look for people who are collaborative, creative, and courageous. Oh, and if you want to see some recent evidence of the fun things we do at Hello Heart, check out our Instagram page.