Customer Relationship Manager
Human API
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com
About our Team: The team are a strong unit and very accountable for their own performance, we work in an environment that empowers our employee’s and provides everyone an opportunity to deliver the best possible experience & share ideas to drive continuous improvement.
About the Role: You will be providing an excellent customer experience for both prospect business & existing customers. We achieve this through constant collaboration with our sales teams & internal stakeholders to ensure the business is achieving goals. Also consistently improving our customer satisfaction scores & process improvement.
Responsibilities
focusing on delivering an excellent customer journey. We do this by Partnering with other teams to serve the customer and ensure the customer experience is good
Being a direct point of contact for the customer. Including the handling of incoming customer queries such as billing & invoice queries, updating the product configuration user access. Allowing the customer to maintain and ultimately grow their services with us.
Being the ‘last line of defence’ for data hygiene management within the CRM system, ensuring that customer accounts, opportunities and communication records are kept up to date and accurate
Providing tailored support to each of our prospect or existing customers during critical times such as contracting or renewing. Communicating clearly and effectively the requirements and next steps, resulting in a frictionless great customer experience.
Requirements
Have a customer-first mind-set, and the ability to deliver results on time.
Experience of working in a B2B environment with high value corporate clients.
Have an administrative background & proficient in Microsoft applications
Demonstrate excellent work ethic and drive to succeed
Be able to communicate effectively with both colleagues and clients
Have a keen eye for detail is important as this is helps to deliver work to a consistently high level
Learn more about the LexisNexis Risk team and how we work here
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At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK .
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