Mail Clerk (Onsite)

About the business: VitalChek, a LexisNexis© Risk Solutions company, is proud to be America’s leading source for ordering express birth certificates and other vital records online quickly, easily and securely. We are a government-authorized service with more than 30 years’ experience partnering with hundreds of vital record agencies across the nation. We pioneered the process of ordering vital records remotely in 1987, and continue to provide the highest level of security and convenient certificate ordering solutions.

About our team: At VitalChek, you're not just an employee – you're an integral part of our success story, contributing to both individuals and government agencies' success. Embrace excellence within a close team that feels like family. As a key member, you'll champion exceptional customer service, working closely with colleagues to guide customers through complex processes. Join us if you're passionate about making a difference, value teamwork, and seek a fulfilling, supportive work environment.

About the job:

Our Customer Support Team is dedicated to supporting our valued customers. We provide excellence in our delivery of service through various channels of support. This includes detailed technical support, by phone, email and online chat. Our goal is to give our customers the information they need and deliver high quality assistance.

You’ll be responsible for:

• Stocking mail stations with adequate amount of materials and order supplies as needed.
• Receive and sort mail
• Enter mail contents into database for record keeping
• Send customer correspondence and make outbound customer calls

Qualifications:

• Have some experience in a customer service or administrative role
• Have excellent written and verbal communication skills
• Be able to remain calm and professional in stressful situations
• Have a positive attitude and a passion for helping customers.
• Have excellent problem-solving skills to efficiently resolve customer issues
• Be able to work well in a team environment, but also independently

You can learn more about VitalChek at the link below. https://www.vitalchek.com

At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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