Tech Consulting ERP App Specialist II

Would you like to be part of a team that delivers high-quality software to our customers?

Are you a highly visible champion with a ‘can do’ attitude and enthusiasm that inspires others?

About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.
About our Team:
You will be part of the Professional Services team, working closely with our Product, Technology, Solutions Consulting, Sales and Product Management teams.
About the Role:
You will deliver LNRS solutions internationally to clients in banking, insurance, and fortune 1000s, building enduring relationships with these clients and acting as the gateway between the internal product team and the client’s compliance and IT departments. You will help external clients understand our compliance and risk software solutions and integrate these into their IT or systems infrastructure. You will be involved in interesting and challenging, client-facing work, with responsibility for some or all phases within the project life cycle, including data analysis, implementation, training and ongoing client relationship management. The role is based out of our Singapore office. As this is a client-facing role, you may frequently be based on client site, and regular travel is part of the job, up to 30% of your time.

Responsibilities:

• Supporting client in their on-premise implementation, providing both technical and functional advice based on LNRS products as well as industry best practices.

• Providing advice and support to clients on compliance and risk regulations, systems, and processes

• Investigating and analyzing client business activities and processes to make them more efficient and compliant using LNRS products.

• Conducting workshops to gather and analyze client requirements and recommend solutions

• Identifying, analyzing, and interpreting trends or patterns in complex data sets

• Ensuring the integrity of project data, including data extraction, storage, manipulation, processing, and analysis

• Assisting with functional customization of the solution

• Training end users, administrators, business and technical teams on the new systems and processes

Requirements:

• Have completed undergraduate studies in a technology-based discipline.

• Be experienced in either a data analysis role or technical role involving product support and/or implementation

• Experience with AML/KYC, financial-crime compliance, sanctions screening, transaction-screening/monitoring

• Experience in interacting with clients in either a service-oriented or product-oriented company.

• Be analytical, good at problem solving, and troubleshooting skills

• Enjoy a team-based, collaboration and supportive environment

• Have excellent organizational skills, prioritizing a dynamic workload

• Have technical capabilities in Unix and Windows Operating Systems, RDBMS and SQL and Application Servers Deployment

Learn more about the LexisNexis Risk team and how we work here