System Engineer III

Are you passionate about working with a diverse range of products and technologies?

Do you enjoy mentoring and collaborating with colleagues?

About the Business

LexisNexis® Risk Solutions provides customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. We use the power of data and advanced analytics to help our customers make better, timelier decisions. By bringing clarity to information, we ultimately help make communities safer, insurance rates more accurate, commerce more transparent, business decisions easier and processes more efficient. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com

About the Team:

Our End User Compute Engineering team is a dedicated group of professionals committed to enhancing the productivity and efficiency of our workforce. We specialize in designing, implementing, and managing end-user computing environments, ensuring seamless operation of endpoint devices, collaboration tools, and automation processes. Our team is at the forefront of technology innovation, continuously evaluating and integrating new solutions to optimize the user experience. We work closely with other departments to maintain high standards of security, compliance, and performance, while also providing mentorship and support to junior engineers. Our goal is to create a modern, efficient, and secure computing environment that empowers our employees to perform at their best.

About the Role:

The Systems Engineer III, End User Tech is a versatile engineer who works on both new and existing technologies. This role involves designing, implementing, and supporting technology and processes related to the end-user computing environment. The focus is on managing and optimizing end-user computing environments, including endpoint devices, collaboration tools, automation, and infrastructure that directly impact employees' daily functions. As part of our dynamic, fast-paced Infrastructure and Operations team, this senior position will be responsible for evaluating new and existing technologies, creating innovation, and efficiencies in imaging, cloud technology, configuration management, and mentoring junior engineers.

Responsibilities:

• Act as a Subject Matter Expert (SME) in Infrastructure technologies, with extensive knowledge of enterprise systems such as networking concepts, system integrations, and Active Directory.
• Provide vision and strategy for end user computing environment including evaluation, recommendation, and implementation of emerging technology, as well as software and hardware road maps to improve customer efficiency and productivity.
• Design, configure, build endpoint solutions to support the end user compute environment, including, Intune, JAMF, Cloud Management, Desktop Analytics, App management, software updates, Device Compliance and reporting dashboards.
• Collaborate with security teams, enterprise architects, and business leaders to design, implement, and enhance current solutions. Address a wide range of technical issues.
• Design, deploy, and oversee enterprise endpoint solutions for Windows, Mac, and Virtual Desktop Infrastructure (VDI). Create automation, scripting and reporting solutions.
• Offer technical guidance and mentorship to infrastructure and support teams.
• Partner with vendors and stakeholders to evaluate new technologies.

Requirements:

• 3+ years of Systems Engineering experience.BS Engineering/Computer Science or equivalent experience required.
• 3+ years of related experience in end user compute workspace, including Jamf, Intune or Configuration Manager/SCCM.
• 3+ years of experience in Microsoft cloud technologies such M365/O365, Entra ID, EMS licensing, Windows Hello for Business, Hybrid and Entra joined devices, MS Autopilot, Azure Conditional Access Policies and policies. 3+ years of experience in and advanced technical support role building documentation and analytics. Change management.
• Strong problem-solving and communication skills. Knowledge and experience with various end user compute platforms (e.g., iOS, Android, Windows, macOS, Linux, and Server OS). Knowledge and experience with vulnerability management.
• Experience with a wide range of enterprise application management packaging technologies (MSI, App-V, MSIX, DMG, PKG, etc.).
• Experienced in supporting standard enterprise applications. Proficient in scripting languages (PowerShell, Python, Bash). Familiarity with ITIL practices, zero-trust security models, ISO 27001 standards, Cyber essentials certification and enterprise networking.
• Ability to work independently and collaboratively with diverse groups in a team. Effective communication skills, excellent interpersonal skills, independent problem-solving and decision-making, self-direction, and ability to manage a complex workload.
• Demonstrable track record of success in managing relationships. Demonstrable ability to maintain a team-oriented, professional, and cooperative attitude.

Learn more about the LexisNexis Risk team and how we work

At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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