About the Team:

The Customer Due Diligence Analyst team is a collaborative group that supports sales representatives and channel

partners in administrative areas such as order processing, customer quotes, sales information

management, product training and financing.

About the Role:

The Customer Due Diligence Analyst fulfills the regulatory (FCRA, GLBA, DPPA, FTC orders, Attorneys General order),

data provider and company requirements for the different business units, which reduce the likelihood that

accounts will be used for illegal activity or for non-permissible purposes. The Credentialing Analyst also

conducts credentialing of applicants and customer updates to existing accounts.

***This is a hybrid role and requires team members to go into either the Alpharetta, GA or Dayton, OH office periodically***

Responsibilities:

• Ensures accurate verification of applicants and existing customer information to determine a

  pass or fail by following documented policies and procedures to uphold regulatory

  requirements, data provider contractual requirements, and internal policies to ensure legitimate

  customers and to reduce the likelihood that accounts will be used for illegal activity or for nonpermissible purposes within stated service level agreements.

• Manage a working queue and orders being processed so that productivity, accuracy and SLA

  goals are met.

• Conducts credentialing based on the type of request or order, accurately following the complex

  documented policies and procedures.

• Utilizes multiple products and tools to verify and document that credentialing standards are met.

• Communicates with applicants and customers daily to obtain needed documentation or

  information to complete the credentialing process and communicates the final decision, via

  phone and/or email.

• Makes an accurate final “pass” or “fail” decision.

• Documents all interactions and documentation, recording details of findings and

  communications as well as actions taken while credentialing in the credentialing tool (MBS-ECT)

  for FTC, vendor provider and other audit purposes and data retention requirements.

• Attends required training on policy and procedure updates as scheduled, usually quarterly, and a

  refresher training annually. Accurately applies the new information as trained when performing

  credentialing. 40 – 45 updates per year on average.

Requirements:

• Bachelor’s degree or equivalent experience required.

• 1-3 years industry experience. Credentialing experience preferred or experience working with

  relevant regulatory environment (e.g. FCRA, GLBA, DPPA, FTC orders, Attorneys General order,

  etc.)

• Detail oriented with a critical degree of accuracy regarding data entry and analysis, ability to deal

  with confidential data.

• Proficient knowledge of computer-based software such as Windows, Internet Explorer, Microsoft

  Office and web-based products and tools. Will utilize relevant LexisNexis products and tools

  (e.g. MBS, Accurint, etc.) and external verification tools (SOS, etc.) on daily basis.

• Excellent oral and written communications – experience in customer service environment

  preferred.

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital

Indemnity

● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in

Employee Resource Groups and to volunteer with your charity of choice

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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