Human API
About the Business:
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/.
About the team:
Our solutions consulting team is dedicated to partnering with organizations to address and solve complex risk problems. At LexisNexis Risk Solutions, we pride ourselves in providing solutions that directly impact our customers' ability to mitigate and manage risk.
About the job:
The Solutions Consultant is a subject matter expert with knowledge of a particular industry or product set who assists the sales, professional services, product and market planning teams with direct client interaction in order to advance the sales process. The Solution Consultant supports the sales efforts by providing technical support, product knowledge, and deployment guidance through the use of presentations, demonstrations, and design creation for professional services. This Solutions Consultant will support our Alliance sales organization in working with channel partners and resellers.
You'll Be Responsible For:
Partner with sales reps as a proactive participant in the sale of LNRS services to customer and/or partners.
Present the breath of LNRS anti-fraud products and services, providing technical details of functionality, performance, security, best practices, and deployment architectures.
Timely and through response to requests for information on functionality, performance, and security of LNRS offerings.
Working knowledge of the competitive landscape for anti-fraud services and specific LNRS services.
Identify customer challenges, stakeholders, and influencers, and from this information foster familiarity in support of sales and maintenance activities.
Generate scoping documents, statements of work, POs, and collect relevant design details as appropriate to facilitate handoff to professional services.
Teaming with professional services groups post sales to support future sales activities as identified during engagements.
Demonstrated experience effectively working in a team environment and developing strong internal relationships across multiple business units.
Establishes and maintains relationships with client contacts.
Support marketing at trade show and industry forum events
Must answer highly complex, technical questions from various prospects as well as from existing clients, including preparing technical Request for Proposal (RFP) and Request for Information (RFI) documentation. Must leverage InfoSec knowledge to understand and respond to customer-specific inquiries.
Engage with client’s technical architects, software engineers, project and delivery managers, DevOps and security teams to ensure that all the business and technical requirements are met.
Solutions design and software development of scripts, software, and tools required to ensure a successful customer deployment and use of LNRS services.
Work in coordination with and under the direction of Professional Services to develop solution components for customer rollouts.
Qualifications
Education: Bachelor’s degree in Business Related Major, Computer Science, Data Science, Information Systems, Information technology or equivalent.
Industry Experience: 3-5 years of preferred industry experience. Sales, Pre/Post-Sales experience in security, cyber security, fraud, payments industry or platform rules or policy engine a plus
Travel: Must be able to travel up to 30% of the time.
Technical Skills: Aptitude in software development for practical problem-solving using Python, JavaScript, C, Swift, or other languages. Familiarity with IDEs. Knowledge of Internet protocols such as HTTP, FTP, REST, server technologies such as Apache and MySQL, and data formats such as XML, JSON, and CSV.
Consultative Ability: Strong consultative skills with the ability to collaborate and explore options, demonstrate and effectively use active listening skills to understand client needs.
Innovation: Strong affinity to try new methods and new approaches to problem solving.
Planning / Organization: Strong organizational and project management skills.
Presentation Skills / Communication: Strong oral and written communication skills. Strong ability to deliver client presentations. Must be able to translate and communicate technical concepts to both technical and non-technical audiences.
Problem Solving / Judgment: Possess analytical and problem-solving skills to solve complex business problems.
Product Knowledge: Aptitude to quickly understand and articulate LexisNexis Risk Solutions product set.
Relationship Building: Possess relationship building skills and the ability to collaborate and interact effectively with internal and external clients.
Results Orientation: Strong time management skills and the ability to prioritize and handle multiple requests concurrently. Highly self-motivated.
Teamwork: Ability to work in a fast paced team environment,
Other: Practical experience in B2B. Proficient with Microsoft Office and Microsoft Team. CRM technology experience preferred. Smart Draw or Visio (or similar workflow software) experience preferred.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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