About the Business:

LexisNexis® Risk Solutions provides customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. We use the power of data and advanced analytics to help our customers make better, timelier decisions. By bringing clarity to information, we ultimately help make communities safer, insurance rates more accurate, commerce more transparent, business decisions easier and processes more efficient. You can learn more about LexisNexis Risk at the link below,;https://risk.lexisnexis.com

About the team:

The HumanAPI Operations Engineering Team is a key part of the LexisNexis Risk Solutions insurance division, responsible for managing post-production operations, incident response, alerting, monitoring, and remediation. The team plays a vital role in ensuring the reliability and performance of our systems. We foster a startup-like environment that values autonomy, initiative, and adaptability, enabling team members to thrive in a fast-paced and dynamic setting.

About the role:

We are looking for a Senior Software Engineer/SRE to join this team, supporting a suite of internal systems critical to the performance and reliability of our enterprise insurance platform. This role focuses on building robust backend tools that enable operations teams to triage issues, perform impact analysis, monitor system health, and remediate policy/order-related failures efficiently.

This position is ideal for engineers who are passionate about enabling operational excellence through smart automation, data-driven insights, and scalable internal platforms. Your contributions will directly enhance service reliability, reduce downtime, and improve customer trust in our insurance services.

Responsibilities:

• Develop and maintain backend tools and services that support operations workflows, including issue triage, order/policy remediation, and RCA automation.

• Build internal dashboards, monitoring frameworks, and alerting systems to provide visibility into operational health and KPIs.

• Work with large-scale datasets in big data processing platforms such as Databricks to drive operational insights, anomaly detection, and impact analysis.

• Leverage AWS services (such as Lambda, Step Functions, DynamoDB, S3, CloudWatch, etc.) to build tools and automation that enhance system monitoring, visibility, and operational effectiveness.

• Participate in on-call rotations and incident reviews, helping to improve system reliability and operational response.

• Collaborate with cross-functional teams including Support, Product, and Engineering to understand business pain points, provide feedback, and help drive improvements across the product and operational workflows.

• Mentor junior developers and contribute to code quality through code reviews and design discussions.

• All other duties as assigned.

Requirements:

• 5+ years of experience in backend software development using Node.js.

• Hands-on experience with AWS cloud services (Lambda, Step Functions, DynamoDB, S3, CloudWatch, etc.)

• Hands-on experience with observability and monitoring tools such as AWS CloudWatch, Datadog, and Grafana for metrics collection, alerting, and dashboarding.

• Experience working with Databricks or equivalent large-scale data platforms.

• Experience building internal tools, automation scripts, and operational dashboards.

• Solid understanding of microservices, APIs, and backend architecture principles to design and develop effective internal tools and operational workflows.

• Successfully implement development processes, coding best practices, code reviews, testing, version control, CI/CD.

• Strong problem-solving skills with a focus on production reliability and operational effectiveness.

Working for you:

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Employee Assistance Program: Access support for personal and work-related challenges.

• Life and Accident Insurance: Providing financial security for unforeseen events.

• Group Life Term Disablement (Loss of Pay Cover): Coverage for long-term disabilities.

• Competitive Supplementary Pension Scheme: Securing your financial future.

• Long Service Awards: Recognizing dedication and loyalty.

• Flexible Benefit Plan: Access discounts on various products and services.

• Family Care Leave: Including Maternity, Paternity, and Paid Family Care Leave.

• Annual Medical Screening: Prioritizing your well-being through regular health check-ups.

• RECARES Days: Giving time to support charities and causes that matter to you.

• Extensive Learning and Development Resources: Enhancing personal and professional growth.