Tech Customer Spt Analyst II
Human API
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle all while reducing risk. You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/insurance
About the Team
Our Technical Customer Support team is dedicated to delivering exceptional post-sale support to ensure customer success. We work collaboratively to resolve technical issues, validate solutions, and maintain system performance. The team values professionalism, adaptability, and a customer-first mindset while fostering an environment for continuous learning and growth.
About the Role
We are seeking a Technical Support Specialist to provide post-sale technical assistance for our products and services. In this role, you will troubleshoot and resolve moderately complex issues, validate fixes, and ensure accurate functionality and data integrity. You will interact with both technical and non-technical audiences, adapting your communication style to deliver clear and effective solutions. This position offers an opportunity to grow your technical expertise while contributing to customer satisfaction and operational excellence.
Responsibilities
Resolve documented issues and troubleshoot moderately complex or partially documented problems.
Escalate highly technical or unfamiliar issues to engineering for resolution.
Research solutions proactively using documentation, tools, and internal resources.
Execute and adapt test cases for patches, enhancements, and bug fixes.
Validate fixes for both functionality and data accuracy.
Maintain a polished, professional image in all customer interactions.
Adapt tone and communication style to suit technical and non-technical audiences.
Use log files and basic scripting to troubleshoot mid-level issues.
Requirements
2–4 years of experience in technical support or application support, or a combination of relevant education and experience.
Proven analytical, communication, and customer service skills.
Team-oriented with a desire to learn and grow.
Proficiency in Microsoft Office and confidence in troubleshooting technical issues effectively.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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