Sales Assistant
Human API
Are you ready to use your organizational and communication skills to support a high‑performing sales team?
Do you excel at keeping details accurate, processes running smoothly, and teams connected?
About the Business:
Our Sales organization is a key driver of company growth, and we rely on efficient, accurate support to keep our teams and customers moving forward. The Sales Support function ensures accounts are set up correctly, maintained efficiently, and supported with timely communication across internal departments. We help remove friction from day‑to‑day operations so our Sales team can focus on serving customers and driving revenue.
About our Team:
We collaborate with Client Engagement across all markets to navigate internal systems/processes and solve customer issues, allowing them more time to focus on selling. Best in class customer service for internal account managers and external customers. Multi-tasking and tracking experts for everyday maintenance and workflow. We specialize in building relationships across the organization to help us stay connected and organized. Embody the One-Team concept.
About the Role:
The Sales Assistant plays a critical role in ensuring smooth operational execution for the sales organization. In this role, you will manage foundational account setup and maintenance tasks, provide timely responses to routine inquiries, and collaborate across teams to keep customer information accurate and up‑to‑date. You will support Account Managers during weekly reviews, assist with customer updates, and ensure all processes align with documented procedures.
This position is ideal for someone who is organized, detail‑oriented, and eager to learn in a fast‑paced environment with clear guidance from leadership and experienced team members.
Responsibilities:
- Completing fundamental account setup and maintenance, including user additions/removals, contact updates, and account closure processing.
- Responding to routine questions from Sales Representatives and internal teams, escalating complex issues to the appropriate resources.
- Participating in weekly account review meetings with Sales Representatives and your manager to discuss account status and open requests.
- Monitoring and following up on pending updates such as pricing changes, product questions, or customer‑requested adjustments.
- Collaborating with team members to execute assigned tasks and contribute to small‑scale improvement projects.
- Attending team meetings, training sessions, and knowledge‑building workshops to enhance understanding of products, systems, and processes.
- Following documented procedures to ensure accuracy and consistency, and proactively seeking clarification when needed.
- Performing all other duties as assigned.
Requirements:
- Strong organizational and time‑management skills with the ability to support multiple Sales Representatives simultaneously.
- Excellent written and verbal communication skills and strong interpersonal abilities.
- High attention to detail with a commitment to ensuring data accuracy.
- Proficiency with Microsoft Outlook, Office Suite, Salesforce, and internal databases.
- Ability to learn quickly and adapt in a fast‑paced, evolving environment.
- Previous experience in administrative support or customer service preferred.
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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