About the Business

About the Role

The Customer Audit Specialist maintains oversight of audit project schedules, risks, scope, and cross‑department collaboration to support customer audit requests and outcomes. While the position may occasionally interact directly with customers, its primary responsibility is to coordinate internally ensuring that the right subject‑matter experts are engaged, documentation is gathered, and audit requirements are met. The role does not own or resolve audit findings. Instead, it identifies and routes findings to the appropriate functional owners, tracks their progress, and drives accountability to ensure timely updates and closure. Additionally, this role will work with cross‑functional partners to help design, establish, and refine a sustainable process for identifying owners, monitoring status, and ensuring timely completion of corrective actions. This experienced professional role applies in-depth knowledge of audit, compliance, and cross-functional operations, while continually building technical and business expertise.

The Customer Audit Specialist solves complex problems with minimal guidance and may provide input on strategy. The Customer Audit Specialist contributes to the creation of new processes, process improvements, and can train or mentor new colleagues. The role supports strong internal alignment and contributes to maintaining the organization’s reputation for operational excellence and audit readiness.

Ideal candidate should be within a commutable distance to Alpharetta, GA, Boca Raton, FL or Dayton, OH for occasional onsite meetings.

Responsibilities

Audit Preparation & Internal Coordination:

• Serve as a secondary coordinator for routine and periodic customer audits, with a strong focus on preparing internal teams for success.

• Partner with stakeholders across the business to gather documentation, validate materials, and ensure all audit requirements are properly addressed.

• Organize and manage internal timelines, deliverables, and readiness activities to support audit execution.

• Review audit scopes and timelines, ensuring internal teams understand expectations and required actions.

Audit Execution Support

• Assist with hosting or supporting audit sessions (onsite or remote) as needed, ensuring internal subject matter experts are aligned and prepared.

• Provide structured communication and administrative support before, during, and after audit engagements.

Audit Findings Management

Lead the internal process for tracking, managing, and ensuring resolution / closure of audit findings.

• Work with internal teams to coordinate responses, oversee corrective actions, and ensure timely remediation.

• Identify risks or obstacles early, escalating to management when necessary to maintain compliance and customer expectations.

• Maintain detailed documentation and status updates related to audit findings and action plans.

Cross Functional Collaboration & Continuous Improvement

• Work closely with operational, technical, compliance, and security teams to resolve complex or unique requests related to audits.

• Support the maintenance and enhancement of audit policies, procedures, templates, and artifacts.

• Promote audit best practices and process improvements that strengthen audit readiness and reduce risk.

• Serve as a backup to the manager in day-to-day audit coordination and other project and program activities.

Operational & Project Management Excellence

• Maintain clear oversight of schedules, risks, scope, and interdependencies across audit engagements.

• Communicate progress, challenges, and next steps to internal stakeholders with professionalism and clarity.

• Demonstrate strong ownership and accountability while supporting multiple concurrent tasks and priorities.

Requirements

• Experience working in Information Security, compliance, or technology-driven environments is highly beneficial.

• Strong project management, analytical, and organizational skills.

• Excellent interpersonal, verbal, and written communication abilities.

• Experience supporting or coordinating audits is preferred.

• Ability to manage multiple deadlines and workstreams simultaneously.

• Collaborative, proactive approach with strong judgment and attention to detail.

• High integrity, discretion, and commitment to maintaining confidentiality.