About Our Team

LexisNexis Risk Solutions is a partner in risk assessment. Our Service Management and Incident Management team supports the Insurance vertical with mitigation of risk.

About the Role

As a Systems Engineer II, you will support incident resolution efforts, help maintain the stability and performance of systems, and contribute to ongoing service management improvements. You will participate in incident management activities, assist with root cause investigations, and collaborate with cross-functional teams to help maintain high service levels.

This position requires experience in ITIL processes, incident management, systems administration, and cloud environments. The ideal candidate is a hands-on technical professional who can effectively troubleshoot issues, follow established processes, and contribute to improving operational efficiency.

Responsibilities

• Respond to and troubleshoot incidents, ensuring timely resolution and appropriate communication with stakeholders.

• Participate in root cause analysis efforts and assist with post-incident documentation and follow-up actions.

• Follow established incident, problem, and change management workflows aligned with ITIL best practices.

• Monitor system alerts and performance metrics, escalating complex issues as needed.

• Support the operational effectiveness of service management tools used for incident, problem, and change management.

• Work with service owners and internal teams to support SLA and KPI objectives.

• Assist with service improvement initiatives and process enhancements.

• Support the design, implementation, and maintenance of systems and infrastructure for business-critical services.

• Perform routine system monitoring, health checks, and basic capacity assessments.

• Troubleshoot moderately complex technical issues related to systems, applications, and infrastructure.

• Participate in on-call rotation for incident support, as required.

• Identify opportunities for automation and assist in developing scripts or tools to improve efficiency.

Requirements

• Experience with ITSM tools (e.g., ServiceNow, BMC Remedy, or similar).

• Working knowledge of incident management, problem management, and root cause analysis processes.

• Experience with systems administration and familiarity with cloud environments (AWS, Azure, or GCP).

• Experience with monitoring and alerting tools (e.g., Grafana, Nagios, Prometheus, New Relic).

• Basic to intermediate understanding of networking, security, and infrastructure concepts.

• Scripting experience (e.g., Python, Bash, PowerShell) preferred.

• ITIL Foundation certification preferred.

• Relevant cloud or systems certifications are a plus.



U.S. National Base Pay Range: $65,100 - $108,500. Geographic differentials may apply in some locations to better reflect local market rates.



This job is eligible for an annual incentive bonus.



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