Solutions Consultant ( Pre-sales)
Human API
About the Role
The Solutions Consultant (Pre‑Sales) is a customer‑facing role that sits between Sales, Product, and customers, supporting IDVerse’s growth across Latin America and the United States. This is not a sales role and not a software engineering role, but a consultative position focused on explaining technical solutions in clear, accessible terms.
In this role, you will partner closely with Account Executives to support prospects during the pre‑sales process, helping customers understand how IDVerse’s solutions fit their technical and business needs. You will engage with both technical and non‑technical stakeholders and adapt your communication style depending on the audience.
About the Business
IDVerse provides AI‑based identity verification solutions supporting customers across multiple industries, including financial services, fintech, crypto, gaming, and retail. The business operates globally, with customers in the United States and Latin America, and is continuing to expand its regional footprint.
The Solutions Consultant role supports both LATAM and U.S. customers, working across a variety of use cases and customer profiles rather than focusing on a single industry vertical.
Key Responsibilities
- Partner with Account Executives to engage prospective customers and understand their business and technical requirements
- Act as the technical point of contact in customer conversations, clearly explaining IDVerse’s solutions to different audiences
- Translate customer needs into aligned product capabilities and solution use cases
- Support pre‑sales discussions by positioning features, workflows, and value propositions appropriately
- Provide high‑level guidance on how IDVerse solutions are implemented in customer environments
- Share best practices and common implementation approaches to support smooth onboarding
- Capture customer feedback, technical questions, and feature requests and relay them to Product and Go‑To‑Market teams
- Collaborate with Sales, Product, and Delivery teams to ensure alignment and consistent messaging
- Support internal enablement activities, including contributing to product knowledge sharing and sales training.
Qualifications
- 3+ years of experience in a pre‑sales, solutions consulting, or customer‑facing technical role
- Strong ability to translate technical concepts into clear, simple explanations for non‑technical audiences
- Experience working closely with sales teams in a consultative capacity
- Comfort engaging with customers across different industries and use cases
- Interest or familiarity with technical, AI‑based, or identity‑related products
- Ability to understand and explain technical concepts; ability to read or understand APIs or code is a plus but hands‑on coding is not required
- Excellent verbal and written communication skills
- Fluent in Spanish and English (required); Portuguese is a strong plus
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