About the Role

The Product Manager II is responsible for owning and delivering multiple product features within the government payments domain. This role leads feature execution end‑to‑end, from discovery through release, and represents assigned features within cross‑functional teams. The Product Manager II develops product plans, proposes new feature ideas grounded in a deep and firsthand understanding of customer needs, and ensures timely resolution of production issues based on data and customer impact.

This role operates with a high degree of independence and accountability, balances iterative delivery with regulatory rigor, and regularly presents product progress and demos to key stakeholders at program milestones.

Responsibilities

• Own the roadmap, backlog, and execution for multiple government payment features across supported channels including online, POS, IVR, and electronic check.

• Translate government agency, merchant, and internal stakeholder needs into clear product requirements, user stories, and acceptance criteria.

• Lead feature delivery from discovery through release in close partnership with engineering and UX teams to deliver secure and scalable solutions.

• Prioritize enhancements, defects, and operational issues based on customer impact, regulatory risk, and business value.

• Maintain a well‑groomed backlog aligned to sprint and program goals and operate within Agile methodologies such as Scrum or Kanban.

• Lead product demos, sprint reviews, and milestone presentations for internal stakeholders.

• Develop a deep understanding of government agency workflows, payment acceptance requirements, and compliance constraints.

• Capture, validate, and prioritize customer needs using structured discovery techniques, data analysis, and direct agency feedback.

• Interpret regulatory, policy, and market changes into actionable product insights.

• Act as the voice of the government customer within cross‑functional teams.

• Apply working knowledge of the payments ecosystem, including issuers, acquirers, processors, networks, merchants, and payment facilitators.

• Demonstrate knowledge of PayFac‑related capabilities for government customers, including onboarding, authorization, settlement, reconciliation, chargebacks, disputes, risk management, PCI compliance, and secure payment processing.

• Partner with compliance, legal, and risk teams to ensure all features meet business, legal, and regulatory requirements.

• Analyze product usage, operational metrics, and customer data to guide prioritization and product decisions.

• Evaluate product hypotheses using quantitative methods, including A/B testing where applicable.

• Make informed trade‑offs between scope, timeline, customer impact, and regulatory considerations.

• Partner with analytics and operations teams to improve visibility into payment performance and customer outcomes.

• Generate new ideas by identifying trends and insights from product and operational data.

• Support go‑to‑market efforts by clearly articulating customer value propositions, feature capabilities, and delivery timelines.

• Partner with sales, implementation, support, and marketing teams to ensure readiness for new product launches.

• Assist with coordinated launch planning and execution across customer‑facing teams.

• Deliver internal training to support operational readiness and rollout.

• Confidently address internal and customer questions related to product functionality, packaging, and roadmap.

• Help shape and champion the strategic direction and future vision for assigned feature areas.

• Use competitive analysis and market insights to inform product strategy and priorities.

• Contribute to product development plans, opportunity assessments, and business cases as needed.

• Consider high‑level technical approaches when prioritizing functionality and tradeoffs.

• Use approved AI tools responsibly to increase productivity across product workflows, following internal guidance for data security and compliance.

Requirements

• 4–6 years of Product Management experience with ownership of product features across the full lifecycle.

• Experience working in Agile product delivery environments.

• Working knowledge of payments, merchant services, or fintech platforms.

• Demonstrated ability to translate government customer and business needs into clear, actionable product requirements.

• Proven analytical, problem‑solving, and communication skills with the ability to collaborate across technical and non‑technical teams.

• Experience supporting government or public‑sector customers.

• Experience working within a Payment Facilitator (PayFac) or merchant services model.

• Familiarity with PCI compliance, fraud, risk, or chargeback workflows.

• Experience with payment channels such as eCommerce, POS, IVR, or electronic check processing.

• Bachelor’s or Master’s degree in a technical discipline such as Computer Science or Engineering is preferred but not required.

• Excellent problem‑solving and analytical thinking with the ability to manage day‑to‑day issues independently.

• Clear, effective communication and collaboration skills across teams and stakeholders.

• Ability to innovate, experiment, and continuously improve processes and product outcomes.

• Demonstrated focus on results, accountability, and delivering high‑quality outcomes.

• Commitment to self‑development, openness to feedback, and supporting the growth of others through knowledge sharing and mentorship.