We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

We’re looking for a dynamic Customer Experience Senior Associate to represent DraftKings where it matters most directly with our fans. You’ll be the go-to expert for questions, quick fixes, and big wins, delivering fast, thoughtful support during game days, live events, and retail activations. This isn’t just a customer service role, it’s a chance to become the face of DraftKings in high-impact moments. You’ll gain hands-on exposure to our products, collaborate across teams, and grow your career in a fast-paced environment where energy and impact go hand in hand.

What you’ll do as a Customer Experience Senior Associate

• Provide real-time, face-to-face support and ensure inquiries are resolved in a timely, efficient, and knowledgeable manner.

• Act as an on-site point of contact for DraftKings customers during major events, game days, and at retail properties.

• Handle VIP requests and escalated cases, monitor social media platforms, and act as a point of contact when technical challenges arise.

• Support marketing initiatives by engaging with potential users in the neighborhood and on property to drive signups and outreach.

• Use appropriate judgment in upward communication regarding department or employee concerns.

• Facilitate training for Customer Experience Associates on our products and daily processes, when needed.

• Resolve all customer issues, questions, incidents, and complaints in a timely and professional manner and to the complete satisfaction of the player.

What you’ll bring

• Bachelor’s Degree in business management, sports management, or a related field is preferred.

• Ability to multi-task and handle high-leverage player interactions and scenarios.

• Flexibility to work different shifts to support commitment to our players.

• Strong collaboration and communication skills.

• Comfortable in a fast-paced environment.

• Familiarity with Zendesk is preferred.

All applicants must be at least 21 years of age due to state(s) licensing requirements.

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Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

The US hourly rate for this full-time position is 19.62 USD - 24.52 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.